Shipment Control Tower

Your customers know about delivery problems before you do.

GoodiesGo monitors every shipment in real time, detects exceptions before they escalate, and tells you exactly what to do — automatically.

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The Problem

You're reacting. You should be acting.

E-commerce brands lose revenue and customer trust every day because they find out about shipment problems too late.

🔴

You hear about it from the customer first

A WISMO ticket lands in your inbox. The shipment has been stuck for 3 days. Nobody on your team knew.

🟡

Carrier portals tell you nothing useful

12 tracking tabs open. Each carrier has a different interface. No unified view, no alerts, no context.

⚫

Exceptions spiral into chargebacks

Failed delivery → no rebook → return to sender → angry customer → chargeback. A €15 problem becomes a €150 problem.

🔴

Your ops team is firefighting, not scaling

Half the day spent on carrier calls and manual tracking checks. No bandwidth to improve operations.

🟡

SLA breaches go undetected

Promised 3-day delivery. It's day 5. The carrier says it's on the way. You have no idea what to tell the customer.

⚫

No data to negotiate with carriers

When renewal comes, you have no performance data. Carriers know it. You lose every negotiation.

How It Works

From shipment chaos to control in 3 steps.

Connect once. Monitor everything. Act before your customers notice.

Connect your carriers

Upload a CSV or connect your carrier APIs. DHL, DPD, UPS, FedEx, GLS — all unified in one view within minutes.

We monitor every shipment

Our engine polls tracking data every 15 minutes. Every event is logged. Every anomaly is flagged automatically.

AI tells you what to do

When an exception is detected, our AI diagnoses the problem and gives you the exact action to take — before your customer notices.

Live Exception Detection

This is what your ops team sees at 8am.

Not a spreadsheet. Not 12 carrier tabs. Actionable exceptions, ranked by severity, with AI diagnosis already done.

Shipment Control Tower — Exception Dashboard

CRITICAL

DHL · JD014600056981 — No update for 72 hours Last scan: Rotterdam Hub · Destination: Berlin, DE

🤖 Likely held at sorting hub. Recommend: call DHL escalation line now. Use reference #JD014600056981.

WARNING

DPD · 0125481234567 — Failed delivery attempt Recipient not home · 2nd attempt tomorrow 14:00

🤖 Contact recipient now to confirm availability or redirect to parcel shop.

INFO

UPS · 1Z7W44A50392 — Customs hold Stopped at Frankfurt customs · Awaiting documentation

🤖 Prepare commercial invoice + HS code confirmation. Average clearance: 2–3 business days.

Features

Everything your ops team needs. Nothing they don't.

Built specifically for e-commerce and 3PL operations, not adapted from generic tools.

🔍

Real-time shipment tracking

Every carrier. Every tracking event. Polled every 15 minutes and unified in one dashboard.

DHL · DPD · UPS · FedEx · GLS

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AI exception diagnosis

When something goes wrong, our AI instantly identifies the root cause and tells your team exactly what to do.

⚡

Automated exception detection

5 exception types auto-detected: no update 48h, failed delivery, aging in transit, customs hold, wrong address.

5 Exception Types

📊

SLA monitoring

Set transit time rules per carrier and lane. Get alerted before an SLA is breached, not after.

Per Carrier · Per Lane

📬

Instant email alerts

Your team gets notified the moment an exception is detected — not when the customer complains.

Real-time · Configurable

💬

AI support agent

Ask any shipment question in plain language. Get instant answers with real tracking data attached.

24/7 · Instant answers

Pricing

Simple pricing. No surprises.

One-time setup fee to get you live. Then a flat monthly fee based on your shipment volume.

Starter

^€299

per month

One-time setup: €1,000

Up to 2,000 shipments / month

✓ All carrier integrations
✓ Real-time tracking dashboard
✓ 5 exception types detected
✓ AI diagnosis per exception
✓ Email alerts
✓ SLA monitoring

Get Started

Common questions.

Everything you need to know before getting started.

48 hours from payment to live. We handle the entire setup — carrier connections, dashboard configuration, and alert rules. You don't touch a thing.

No. We connect to the carriers you already use. No new contracts, no switching. DHL, DPD, UPS, FedEx, GLS — we work with what you have.

Our system monitors itself 24/7 and self-heals most issues automatically. If something requires attention, you'll be notified before it affects your operations.

Yes. Every client's data is fully isolated — we never mix tenant data. Your shipment information is encrypted at rest and in transit.

Yes. We offer a 30-day pilot. Talk to us about pilot terms — we're happy to prove the value before you commit to a full subscription.